HEALTH GUARANTEE

At Samoyed Family Homes, our health guarantees are a100% assurance alongside our refunds policy adhering you get what you inquire about and if it doesn’t match your prescription on our website, within 2 days of purchase after examining with your vet, you have the authority to request for a full refund of purchase made. With this policy, it applies positively to the original buyer and it isn’t transferable. We are a “closed pet home family” that is to say no outside dogs are allowed into our home or vice versa. Our relationship with you doesn’t end once you get your Samoyed puppy home from us. As dog lovers, we wish nothing would ever go wrong with any dog/puppy in their new homes. However, certain things are beyond our control. A puppy’s health is dependent on a number of factors like genetics, exercise, food & nourishment, and overall care. While nobody can guarantee your puppy will never have a health problem, we can guarantee doing our best to ensure your new family member is a healthy one!  

Within 3-5 days of shipping your puppy, we require you to take the puppy to a licensed veterinarian for a checkup. If the vet finds out within the first 14 days of purchasing the puppy that it is sick of an illness that has been contracted before the date of delivery, you should contact us immediately. Our puppies are 100% safe, secure and guaranteed to be in good health and free from any sign(s) of infection at the time we ship them to you. We don’t believe your puppy(s) is replaceable due to emotional attachments but we do believe that sometimes the pain of losing a puppy can be reduced when we do offer you other puppy(s) of equal value. In case of the unforeseen event (event of death) within one year from its purchase date, or if the puppy is found to possess health disorders (within 1 year) which adversely affects the health of the puppy(s), we’ll replace it with another puppy of equivalent value at no cost to you. The reason for death should be certified by a certified vet and we shall expect you to email us a copy of this health report.

 

What we’d like from you:

Nothing makes us happier than knowing that we did bring much joy into your home with one of our babies. We do constantly give your health advice to make sure your puppy remains healthy. Here are a couple of measures which will help: send us a copy of the health examination (medical record) within 14 business days of receiving your puppy. The examination must be carried out by a licensed vet. Your puppy comes with age-appropriate vaccinations, so you do not need to vaccinate the puppy again. We do de-worm & vaccinate your puppy before shipping them to you, so we expect you to continue the proper de-worming & conducting regular health examinations up to 16 weeks of age or more so as to keep your puppy healthy and aware (as recommended by your vet).